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Terms & Conditions

Last updated: July 24, 2026

PolisherMan seeks to provide the best mobile detailing experience for luxury and performance cars in Gurugram. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business. We hope you will find the policies listed below helpful and informative in explaining the extent of our services.

The following is designed to protect your rights and our own. The most important terms are found at the top of this page under “Cancellation & Rescheduling Policy” and “Vehicle Terms”.

By scheduling any service with PolisherMan you hereby agree to all terms listed in this document.

Cancellation & Rescheduling Policy

We do not currently take an advance deposit. Your booking is reserved once we confirm your slot personally by phone or WhatsApp.

If for any reason you need to cancel or reschedule, please let us know as early as possible — ideally at least 24 hours before your appointment — by phone or WhatsApp on +91-9136375333, and we will gladly move your booking to another day or time window that suits you.

If a customer cancels repeatedly at short notice, or is not available at the address at the confirmed time, we reserve the right to require advance payment as a condition of future bookings, to charge a visit fee at our discretion where our crew has already travelled to the location, or to refuse future bookings.

Vehicle Terms

Please remove all personal belongings, money, and other significant items from your vehicle prior to any type of service. PolisherMan will not move personal belongings, for safety and liability reasons. If our crew has to wait longer than 15 minutes for a customer to move personal belongings, we reserve the right to charge for the lost time at our discretion. The same applies to customers who are late for their appointments.

Please remove large amounts of rubbish and other debris from your vehicle prior to having it serviced. If excessive rubbish is present in the vehicle, we reserve the right to charge an additional rubbish-removal fee at our discretion.

If areas such as the centre armrest storage or glove compartment are not cleared of belongings, we will not be able to clean them — we always want to protect your personal property.

We ask that our clients remove child car seats and booster seats before we arrive. Should a car seat be left in the vehicle, we will do our best to clean around it but cannot promise your total satisfaction. For child-safety reasons, we will not uninstall or install car seats under any circumstances.

We reserve the right to charge each vehicle according to its condition and the duration of time we believe the service will take. As a client booking with our company, you acknowledge that our prices are variable depending upon the inspection of your vehicle. We will always point out any additional charges (if necessary) before beginning work. You will not be met by any surprise fees after the service is completed.

Additional fees will apply to jobs that involve pet hair, staining, odours, or hazardous material such as mould or waste matter.

Pet hair and sand are two of the toughest things to remove from a vehicle with normal vacuuming. The removal of either is not guaranteed with any of our service offerings; however, on most occasions we are successful at removing visual traces of both.

We make no promises when it comes to the removal of stains and/or odours from vehicles. We aim to please, so we will always try our best using professional-grade equipment and chemistry. Please be aware that some upholstery, seatbelts, and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We will consult you on what can and cannot be done in regard to your vehicle’s interior.

Odours cannot be removed by cleaning alone. They must be treated with ozone treatment and may require attention from a specialist.

When it comes to windows we do our best, but due to variables such as temperature, windows may show a light film. Please allow the car to cool, then wipe with a clean microfiber towel if you see streaks. We apologise for any inconvenience — this is simply the nature of how window-cleaning chemicals work.

We are not responsible for damage due to heavily soiled, stained, or fragile interior components, such as dash buttons and steering-column buttons and knobs. Such areas may be so caked with dirt and grime that cleaning may result in these buttons and knobs losing their markings.

The headliner (roof lining) is gently cleaned; however, there may be remaining stains. The glue used in headliners can release if cleaned aggressively or with stronger chemicals, and a compromised headliner will sag over time. For this reason headliners may not come completely clean, and if during pre-inspection the headliner is too fragile to work on, we will not attempt to clean it.

We are not responsible for baked-on brake dust that cannot be completely removed, either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle’s paintwork if left for a period of time. This can leave a deep chemical mark in the paint that may need additional work to safely remove. In some cases the mark cannot be removed completely without compromising the clear coat.

Exterior black or grey trim pieces, textured or smooth, may be beyond restoring and may have to be replaced. Where trim restoration has been discussed, we will try our best to restore the plastic to its original colour.

Any wax, sealant, or ceramic protection not properly cared for will not last its intended durability. We recommend safe hand washing — ideally the two-bucket method we use ourselves.

On-Site Service Terms

Our crew performs the service at your address. Please ensure the vehicle is parked where we can work around it safely. Our standard setup uses a water point and a power socket near the parking; if your parking has neither, please tell us when booking (there is an option on the booking form) and we will carry our own water and power supply, arranged in advance at no extra charge.

We require payment to be made in full on the day the service is completed.

We reserve the right to request advance payment if a client has cancelled multiple times, as a condition of rescheduling. We reserve the right to refuse service to clients if scheduling or payment terms are not respected.

We reserve the right to alter or move a booking in accordance with weather conditions, poor health of staff, and/or equipment failure, without penalty to the company; wherever possible we will let the client know of alternative arrangements as soon as we can.

For your safety, please keep a safe distance — at least 3–4 metres — from our work area to avoid trip or slip hazards. If you need to speak to us while we are working on your vehicle, please get our attention from a distance. We pay attention to our surroundings, but we do not want you to get hurt by tripping over hoses, cords, or other equipment.

We expect all clients to properly communicate the condition of their vehicle before our crew arrives. If, upon arrival, our crew has reason to believe the client concealed conditions such as biological waste, mould, mildew, or other hazardous substances, PolisherMan reserves the right to decline or stop the job and request partial payment at our discretion. This is to ensure a safe work environment for our crew.

Photo / Video Rights

When scheduling services with PolisherMan, you give us the right to take and post photos and videos of your vehicle before, during, and after the service is performed — for example on our website and our Instagram page. We will not identify our clients by name without their permission beforehand, and we will not show number plates or home addresses without the client’s permission beforehand.

If you would prefer that photos or videos of your vehicle are not used for marketing, simply tell us before the service — on WhatsApp, by phone, or by email — and we will happily accommodate. In that case any photos taken are used only internally, for quality control and training.

Service Guarantee

If there is a probable and clear cause that the crew did not fulfil the package as ordered, or there is clear evidence of poor craftsmanship, we will at our cost redo or refund the uncompleted or unsatisfactory portion of the service.

Clients must report any potential mistakes at the time of the post-service inspection or within 24 hours of the job being completed, on +91-9136375333 or polishermanin@gmail.com, with photographs where possible. Reports made later than 24 hours after completion do not guarantee a correction; we will, however, do our best to understand your needs and serve you appropriately. Redos, refunds, or reimbursements will not be made after any unauthorised cleaning or repairs by a third party.

Refusing a redo appointment for the unsatisfactory portion of your service limits any refund to 20% of the value of your service.

Only services included in your order, and additional services authorised by PolisherMan, are covered under our service guarantee. Any services not authorised by PolisherMan are at the client’s own risk.

Payment Terms

Payment is due in full at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee, and any redo services or discounts are then at the sole discretion of PolisherMan.

The client who books the service is responsible for a verbal or written agreement on the pre-inspection and post-inspection of their vehicle. Failure to do so forfeits the right to a refund.

Any claims must be filed within 24 hours of the completion of the service by messaging or emailing us (polishermanin@gmail.com) with photographs attached.

Failure to disclose at the time of booking any conditions that involve heavy stains, foul odours, human or animal biological waste, mould, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos, or additional work will be performed outside of the original package or estimate in such cases.

Some issues may require services beyond those you ordered. Refusing the services recommended by our team or your on-site crew may invalidate the service guarantee for the affected areas.

General Terms, Payment, and Disputes

The client agrees to make full payment before the crew leaves the location on completion of the service. Any amount that is not paid on completion is considered past due, and the client is responsible for all reasonable costs of recovery of unpaid balances.

This is not an expectation contract, and we are not responsible for buyer’s remorse.

By accepting the vehicle at the post-service inspection, you are accepting the job as complete and the performance as satisfactory. You are responsible for inspecting the vehicle on completion. Clients shall identify to PolisherMan in writing any dispute concerning an invoice within three days of the date of the invoice; if a dispute is not raised in writing within that time, the client has accepted the job and the invoice. All disputed work must be accompanied by a written explanation. After investigation, if an error is found on our behalf, we will make appropriate corrections.

PolisherMan is not responsible for loss of or damage to vehicles, or articles left in vehicles, in cases of fire, theft, accident, or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale or delivery of our services.

It is the client’s responsibility to read these Terms & Conditions, available on our website, prior to engaging PolisherMan to perform any services.

Estimates: Estimates are good-faith estimates and are based on the information PolisherMan has at the time they are given. Estimates are valid for 30 days and are subject to change on inspection of the vehicle.

Vehicle inspection / condition: PolisherMan will complete a pre-inspection with the client before beginning any work on the vehicle. At this time our crew will point out any concerns they may have, and the client should explain what they desire out of the detail. PolisherMan is not responsible for the condition of the surfaces of the vehicle prior to any services rendered. Any existing scratches, cracks, or other damage will remain visible through a sealant or protection, and such damage may cause applied protection to fail prematurely. We reserve the right to refuse any work or vehicle for any reason.

Changes / corrections / errors: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to our services and to update information at any time without prior notice.

Governing law: These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts at Gurugram, Haryana.

By reading this document of terms and conditions, you, the client, acknowledge that you agree to them in full.

Thank You

Thank you for taking the time to read through our terms and conditions. PolisherMan aims to provide the best service possible while protecting all parties and ensuring a safe work environment for our crew. We look forward to serving you.